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Scotty Lee

2 minutes reading time (385 words)

Resources for our customers during this COVID-19 pandemic

We would like to provide you with several updates and resources as we navigate the current Coronavirus (COVID-19) pandemic. We appreciate your ongoing partnership with us and we will continue to provide you with the highest level of service and support possible.

  • Our employees are fully enabled (and have been for many years) to work remotely and stay connected with each other and with you!
  • We have eliminated non-essential travel and most on-site interactions
  • We are utilizing web-based tools to provide virtual face-to-face meetings, services, and support.
  • All of our employees can be reached by the same phone number and email you have always used.

Resources:

  • Ansys and Rocky DEM customer support
    • Contact us at:
      • 585-623-5050 (USA)
      • 416-997-6085 (Canada)
    • Our normal business hours remain in effect
    • Visit technical support on our website for more information
  • Accessing Ansys Licensing when working remotely
    • We have created a document with instructions on "How to Access your Ansys Licensing and Work Remotely".  Please check out this in-depth instruction manual to see the 4 methods to remotely access your Ansys licensing.
    • Please contact your account manager if you are unable to access your licenses through your company right now.
  • SimuTech Services
    • As a reminder, we offer comprehensive consulting, mentoring, and physical testing services.  We are here to meet your needs!
    • Please contact your account manager for more information
  • SimuTrain
    • SimuTrain is our 24/7 online learning platform that hosts several different kinds of Ansys training resources
      • Public training course video lectures, workshop problems, and slide decks
      • Beginner and advanced courses on all physics and Ansys software
      • Hundreds of tips & tricks videos
      • Recorded webinars
    • For more information visit SimuTrain on our website
    • Our webinar this week features SimuTrain, click here to check it out and sign up to attend!
  • Ansys training courses
    • We are offering a wide range of classes online
    • Visit training courses on our website for more information
  • Webinars & Events
    • We will continue to offer high-quality webinars delivered by our expert engineers
    • For more information visit Ansys events and webinars on our website

Please let us know how we can best serve you during this difficult time.  Our commitment to you and your success with Ansys tools and our services remains our top priority!  We thank you for your business.

Sincerely,
The SimuTech Group Team

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