Providing a high level of quality technical support has always been a top priority at SimuTech. This commitment helps us to consistently keep a Net Promoter Score (NPS) above 80 for ANSYS Technical Support. An NPS of +50 is generally deemed excellent, and anything over +70 is exceptional.
In an effort to make SimuTech Support (technical support) requests easier for our current ANSYS TECS and Rocky DEM customers, we are pleased to announce a single email address and two central phone numbers as your main points of contact.
To contact technical support:
E-mail: Support@SimuTechGroup.com (please see ITAR/CGP advisory below)
Phone: 585-623-5050 (USA)
For phone support, you will be asked to select your region (see map below).
Please consider bookmarking our Contacting SimuTech Support webpage for quick access.
Please be advised that SimuTech Group will not accept through email support any technical data related to export controlled information (ITAR or CGP) including but not limited to blueprints, drawings, photographs, plans, instructions and documentation relating to military, satellite, or space end-use. Proceeding with technical support is acceptance that the technical data that you provide does not relate to such military, satellite, or space end-use. If you believe your data falls into this category, then please call our technical support number (see above) to ask for export controlled support or submit your ticket through email with “EXPORT CONTROLLED” clearly labeled in the subject of the email. This will ensure that a US person is assigned to the ticket.